Terrible product and customer service
David
4/4/2021
don't believe the consumer reports rating. buyer beware: this product doesn't work as advertised. it continues a full boil even on the lowest setting on all burners, regardless of what you are cooking. it took 4 months for samsung serviceman to come out to try and adjust it. they were unable to adjust it and said it was within speculation. i've lost total confidence in samsung and will never purchase a product from them again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
wok cooking is priority
Wok cooking
3/19/2020
knobs placed in the front allow enough width for standard 14" wok in the center and small/medium size pots on the side. griddle saves time by being able to cook more with larger areas,
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
great but with a major flaw
Just a normal Guy
11/9/2018
This is a great cooktop with great cooking power, the only MAJOR flaw is that it was not designed with cooking with medium sized pots in mind. You can comfortably cook with 3 of the burners, one on each side and the middle. if you add any other pot, unless it is less than 6 inches in diameter, it will touch one of the pots that is already on the burners to the left and right. If they offset the burners just a bit, it would fix this design flaw (like the GE profile collection). The other option is to carefully hang the pots over the edge and deal with the uneven heating and the fact that the burner fire may come up from the side of the pot because it is not centered. Or having to cook at a low temperature to keep the fire from coming up from the side because it is not centered, all of which is hindrance when cooking.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Very good cooktop, App need work.
SCFresident
11/1/2018
The Samsung cooktop performs very well, is easy to clean due to the sloped sides. The simmer feature is great - I haven't had one before. The blue lights showing the gas is on is useful. The wifi is connected to show me burners that are on. The timer feature on the Samsung Smart App counts down, but doesn't have an alarm. So if you aren't staring at your phone you don't know the timer has gone off. Samsung needs to fix this feature on the App.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Heat too high,hard to clean
Deew1
8/19/2018
I am so very disappointed. I burned my first few things that I cooked. Medium heat is really 1/3 of the way from medium to low. Also, this is so hard to clean. Grates are heavy and the stainless can be scratched. It looks like most other manufacturers have similar design. Don't know why every manufacturer moved away from the black glass gas range top that was so easy to clean and medium was medium.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Best cooktop in its class
Speakerboy
3/31/2018
This cooktop out ranked everyone else in the latest testing so I decided to go with it. I've read a couple of the bad reviews and felt the need to comment.
If you are replacing an existing cooktop and do not think you will have some retrofitting to do you are "special"
If you are buying one of the most powerful cooktops available and don't expect it to get "hot" you might be special.
If you think a 36" cooktop can fit multiple 12" pans you might be special.
This thing cooks awesome. From a high heat with the center burner to a low simmer this thing works to perfection. The Bluetooth hood feature is a nice add also. The huge griddle is perfect for pancakes. The knobs light up Blue when the burner is on so that's also a plus and looks pretty cool to boot.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
